Frequently asked questions
Do you offer both hire and sale?
Do you offer both hire and sale?
Yes. We offer wine barrels and selected items for both hire and sale. Sale items can be purchased directly through our website, while hire items are handled via enquiry only.
Why are hire items enquiry only?
Why are hire items enquiry only?
Hire items are enquiry only to avoid double bookings and to ensure we have enough stock available for your event dates. Once you submit an enquiry, we will confirm availability with you.
What is the hire period?
What is the hire period?
Unless otherwise agreed, all hire items are for a 3-day hire period.
Can I purchase items online?
Can I purchase items online?
Yes. All sale items can be added to cart and purchased online through our website.
Do you deliver?
Do you deliver?
Yes, we deliver across the Gold Coast and surrounding areas. Delivery fees for sale items are calculated based on location and added automatically at checkout.
What are the delivery fees?
What are the delivery fees?
Gold Coast:$60 drop-off + $60 pick-up
Up to 30km outside Gold Coast:$100 drop-off + $100 pick-up
Do you offer pickup instead of delivery?
Do you offer pickup instead of delivery?
Yes. Pickup is available by appointment only. Pickup details will be provided once your order or enquiry is confirmed.
Do you provide setup services?
Do you provide setup services?
No. We do not provide setup services for sale items. Hire items will be supplied as agreed during the booking confirmation.
What payment methods do you accept?
What payment methods do you accept?
Payment options may include card payment, bank transfer, PayPal, and/or pay on pickup or delivery (where offered). All payments for sale items must be confirmed before collection or delivery.
Can I cancel or change my order?
Can I cancel or change my order?
If you need to cancel or change an order or hire booking, please contact us as soon as possible. Changes or refunds (if applicable) depend on timing and preparation already completed.
Do barrels vary in appearance?
Do barrels vary in appearance?
Yes. Our wine barrels are authentic and may show natural variations in colour, markings, and character. These variations are part of their unique charm.
What areas do you service?
What areas do you service?
We service the Gold Coast and surrounding suburbs in Queensland, Australia.
How do I contact you?
How do I contact you?
You can contact us via our enquiry form, email goldcoastbarrelking@gmail.com, or phone 0408 723 607.
You can also reach Nick at 0411 165 078.
Let me know if you need further changes!