Terms of service

Last Updated: January 2026

1. About These Terms

By using this website, placing an order, or submitting an enquiry, you agree to these Terms & Conditions. If you do not agree, please do not use the website.

2. Definitions

  • We / Us / Our: Gold Coast Barrel King
  • You / Customer: any person using our website, purchasing products, or submitting enquiries
  • Sale Items: products available to purchase online
  • Hire Items: products offered on a hire basis (handled via enquiry/confirmation)

3. Product Information

We aim to ensure all descriptions, pricing, and images are accurate. However, wine barrels are natural/used items and may show variations in colour, markings, aroma, and character. Photos are representative and may not show every unique detail of each barrel.

Stock availability may change. If an item becomes unavailable after ordering, we will contact you with options such as a replacement item, waitlist, or refund.

4. Pricing

All prices are shown in AUD unless stated otherwise. Prices may be updated at any time. Price changes will not affect confirmed orders that have already been paid.

5. Orders & Payments (Sale Items)

Sale items can be purchased through our online checkout. Payment options may include card payment, bank transfer, and/or pay on pickup/delivery (where offered).

Orders are confirmed when payment is received (unless pay on pickup/delivery is selected and approved). If paying by bank transfer, your order may be held until payment clears.

6. Hire Enquiries & Booking Confirmation

Hire items are enquiry only to prevent double-bookings and stock conflicts. Submitting an enquiry does not guarantee availability.

A hire booking is only confirmed once we confirm in writing (including items, dates, pricing, and delivery/pickup details). Unless otherwise agreed, hire items are for a 3-day hire period.

7. Delivery & Pickup (Sale Items)

Delivery fees for sale items may be applied automatically at checkout based on location:

  • Gold Coast: $60 drop-off + $60 pick-up
  • Up to 30km outside Gold Coast: $100 drop-off + $100 pick-up

Delivery timing depends on availability and scheduling.

Pickup is available by appointment only. Pickup details will be provided once your order is confirmed.

We do not provide setup services for sale items unless agreed in writing.

8. Responsibility & Care (Hire Items)

Customers are responsible for taking reasonable care of hired items. You may be liable for loss, theft, or damage beyond normal wear and tear, including repair or replacement costs.

Please keep items away from open flames, unsafe handling, and extreme conditions.

9. Returns, Refunds & Consumer Rights (Sale Items)

We comply with Australian Consumer Law. You may be entitled to a refund, replacement, or repair for major failures as required by law.

Change-of-mind returns are not guaranteed due to the nature of our products. If we approve a change-of-mind return, the item must be unused and returned in the same condition within the agreed timeframe. Delivery fees may not be refundable unless required by law.

10. Cancellations

If you need to cancel an order or hire booking, please contact us as soon as possible. Refunds (if any) may depend on timing, preparation already completed, and scheduling commitments.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our website, products, or services. Where liability cannot be excluded, it is limited to the cost of the goods/services supplied.

12. Privacy

We collect personal information you provide (such as name, email, phone number, and address) only to respond to enquiries and process orders. We do not sell personal data. For privacy questions, contact us.

13. Intellectual Property

All website content, branding, images, and logos are owned by Gold Coast Barrel King (or used with permission). You must not copy or reuse our content without written permission.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be displayed on this page with an updated date.

15. Contact Us

For any questions about these Terms & Conditions, please contact:
Nicole — goldcoastbarrelking@gmail.com — 0408 723 607

Customers are responsible for any damaged or lost items. Replacement costs may apply.

If items are damaged or broken during hire, the customer is liable for the replacement cost.